Refunds & cancellations
Last updated August 2026 · Rozbasket Commerce Pvt. Ltd.
Cancelling or changing an order
You can cancel or change any order free of charge up to 11:00 PM on the night you place it — just say so in the same WhatsApp chat. Cancellations are refunded in full to the source account, usually within two working days.
After 11:00 PM we have already bought your items at the mandi against your confirmed order, so we cannot cancel it. If something has genuinely gone wrong, message us anyway and we will deal with it sensibly.
Something missing, damaged or not fresh
Send a photo on WhatsApp and we will refund the item or replace it on the next morning's delivery — your choice, no questions asked. Because we come to your society every day, replacing an item costs us very little, which is why we can afford a policy without an argument in it.
Please report perishables the same day. Non-perishables can be reported within three days.
Uncollected orders
Where your society uses a single drop point, orders left uncollected past 11:00 AM may be moved to the society office for safekeeping. Perishables uncollected past that time cannot be refunded, since we cannot verify how they were stored.
Business accounts
Shortages or quality issues on a business order should be raised with your account manager on the day of delivery. Approved credits are applied to your next invoice rather than refunded separately.
How to reach us
The fastest route is the same WhatsApp chat you ordered in — +91 76758 54788. For anything needing a paper trail, email support@rozbasket.com.